Unlock your full operational potential

commercial

Full operational support

Our front line service is an extension of your team – taking care of your customers as you would. Your dedicated support team are committed to supporting your business on a day-to-day basis, working behind the scenes to make your business financially stronger. With dedicated customer service, order flow management, and full credit control taken care of, partnering with Office Power will free your time up to focus on developing your customer relationships and growing your business.

What are the benefits?

Project management

Dedicated support team

You will be allocated a dedicated account manager who will be your key daily contact, on standby to support you in running all aspects of your business. Whether you need support in pricing strategies, margin optimisation, gap analysis, ranging or simply would benefit from some further system training, our team of specialists are here to help.

Customer service

Personalised customer service

The Office Power customer service team becomes an extension of your team. We help you take care of your customers and support them with all their needs from placing orders to sorting out deliveries, managing returns and all other queries. All the calls get answered with your brand name and tone of voice within 6 seconds and Office Power always remains a silent partner.

Logistics

Efficient order fulfilment and logistics

Every partner is different and that’s why we offer flexible fulfilment and delivery options to meet your individual business needs and minimise operational headaches. Our logistics team will ensure a smooth, fully tracked delivery process is in place for you and your customers, with your brand at the forefront.

What are the key features?

All calls answered within 6 seconds with your company name, tone of voice and brand

Access specialist training on anything from technology to marketing and everything in between

Receive detailed reports and improvement advice from the Office Power operational support team

Ensure all customer queries are resolved within 4 hours, with full visibility of communications

The support team that look after your daily needs are measured on your success, which creates a perfect partnership

Ensure all customer returns and product shortages are resolved quickly and professionally

Ensure orders are processed smoothly and efficiently for every customer

You choose how your customers are fulfilled, by your own vans or best in class couriers

Market leading delivery and fulfilment Service Level Agreements that will improve reliability

No risk of bad debt, ensure maximum turnover with our fully optimised credit application and checking processes

Automatically identify & blacklist fraudulent accounts, using the latest technology

Work with other dealers in your community and share ideas to grow your business

Find out more about
our support services

Partnering with Office Power gives you access to a dedicated operational team who are committed to supporting your business on a day-to-day basis. Our experienced support team will help you unlock new opportunities in your business, enabling you to make confident decisions and grow your business. Watch this video to find out more.

We know the guys very well and fully trust them to deal with our customers

Kenny Riverside Office Supplies