Tailored service packages to match your needs
Our highly flexible services allow you to define and configure your partnership with Office Power in the way that works best for your business. Underpinned by our award-winning technology, you can shape your service model around it. With Power Select you can pick and choose service packages that suit the specifics of your business; with Power Full you can supercharge your business with the full suite of profitability and operational services; with Power Lite you can enable a lighter resource model for a co-branded start-up solution.
Software Services
Our team will ensure that your system runs at the highest level of performance and complies with all enterprise level security standards. Our software services include everything from smooth onboarding, making sure your customers get transferred seamlessly, to taking away all your technology worries, ensuring your system is robust and performs at consistent levels with infinitesimal downtime.
Onboarding & Configuration
Infrastructure & Cloud Hosting
SLA Management
Continuous Platform Enhancements
Maintaining Supplier Integrations
Data Management (DBA’s)
Uptime management
User permissions
Bespoke Software Development (at rate card)
Trading Support
Grow your revenue and maximise profitability with our optimised price file and trading support. With a wide variety of trading support services, we can help you uncover opportunities in your business that will deliver maximum returns, benchmark your performance and advise in the definition of your commercial strategy. Our team is incentivised on you achieving your primary KPIs and helping you make the most of our technology and services to drive the performance of your business.
Account Management
Training Tools & Community
Managing Change Requests
Trading consultancy
Tender consultation
Customer insights & reporting
Tailored training programmes
Reporting
Product Information Management Support
Supplier Group Terms
Pricing support
Profit optimisation
Specials support on large orders
Onboarding Management
Marketing Services
Reach all of your existing customers and target prospects to generate revenue with the helping hand of our experienced marketing and design teams. Stand out from the competition by building relevant, meaningful connections with your customers and develop a recognisable brand identity to enhance loyalty. Our team will provide you with all the creative and digital assets to enable your trading strategy, configure your website and marketing outreach campaigns to unlock new growth opportunities, as well as providing you with all the ‘traditional’ marketing tools used in the business supplies channel.
Brand identity & design
Real-time webstore segmentation
Monthly email campaigns
Web design & merchandising
CRM & triggered email configuration
Marketing collateral
Customer Service
Free-up time and help customers resolve their queries efficiently with your own dedicated Customer Service team. Delivering market leading levels of customer satisfaction and through deep partnerships through the supply chain our experienced and highly motivated team are focused on making you proud of every interaction. Communicating with your customers in your brand tone of voice, we will support your customers the same way you would, allowing you the freedom to focus on your strategic business goals and future growth.
Inbound customer call management
Experienced, dedicated team
Product enquiries
Order placing
Backorder management
Customer service centre
Receptionist service
Query management
Omnichannel customer service management
Credit card payment management
Delivery exception management
Fulfilment & Operations
Streamline your fulfilment and operations to free-up time and reduce operational pain. With a variety of fulfilment options and operational support services, we can help you ensure your customers get the best possible service and help find suppliers or products that will enable you win more business.
Order flow management
Delivery configuration
Backorder management
Project management on large orders
Specials fulfilment
Customer own stock warehousing solutions
Supplier SLA management
Market-leading Customer Satisfaction
Financial Management
Increase your cash flow and reduce bad debt risk with our financial management services. These support services are designed to ensure efficient working capital and seamless cash collection. Our team can support you with invoicing, credit control and accounts payable, providing you with risk free peace of mind so you can focus on generating business.
Purchase invoice processing
Supplier pro-forma and payment processes
Working capital management & debt risk
Credit control & accounts payable
Fraud management
Choose a plan that works best for your business
We offer a highly flexible solution, with service plans that can be tailored to your business and specific needs.
Supercharge your business with the full suite of profitability and operational services.
Get in touch today to take your business to the next level
