Office Power dealers lead on customer satisfaction
Did you know that our dealer customer net promoter score is 78? That’s more than double the retail industry average and much higher than Amazon. That’s a lot of happy customers that come back to shop with our dealers time and time again!
What is Net Promoter Score?
Net Promoter Score (NPS) is a metric that companies all over the world use to measure customer loyalty. The index ranges from -100 to 100 and allows companies to track promoters and detractors, producing a clear view of performance through their customers’ eyes.
At Office Power our dealers understand the value of customer loyalty and measure NPS daily. The average NPS score across all our dealers’ customers is 78.
Why is high NPS important for your business?
- Companies that achieve long term profitable growth have NPS scores 2x times higher than their industry average.
- High NPS score ensures you retain happy customers and minimise churn.
- With NPS measurement you can monitor the health of your customer base and gauge customer loyalty.
- It helps you measure every aspect of your customer experience.
Why not arrange a 1 hour intro session with us to find out how you could improve your customer retention with Office Power. Email alina.fisher@officepower.net to arrange a meeting.
Data sources: Staples – customer.guru/net-promoter-score/staples-inc, Amazon – indexnps.com/company/amazoncom, Office Depot – customer.guru/net-promoter-score/office-depot-inc, Retail – temkingroup.com/research-reports/net-promoter-score-benchmark-study-2016
