What Can SMEs Do To Improve Customer Retention
While trying to compete with bigger firms may seem a struggle, when it comes to customer retention, small is beautiful. Our research suggests that a smaller client base gives SMEs the opportunity to take customer service from the purely commercial into
5 Tips For Making The Friend/Business Partner Dynamic Work
Having a friend as a business partner can be a rocky road, sometimes it works, and sometimes it doesn't. Here are some ideas to help smooth the way, helping to maintain a constructive relationship, making the friend/business partner dynamic a
What should the new Government do for SMEs?
It’s election day! The United Kingdom is about to get a new government. Whether it’s Conservative, Labour or another coalition, what should it do for SMEs? We’ve had a look at some of the most-discussed issues. What
Getting the Best from Your Customer Service Team
One of the things that customers are most likely to remember is the direct interaction they have with your company, this is why customer service is such an important facet in creating a successful business! A strong company will already have