select your services
Our flexible services allow you to define and configure your partnership with Office Power in the way that works best for your business. Underpinned by our award-winning technology, you can shape your preferred service model around it.
Software Services
Our team will ensure that your system runs at the highest level of performance and complies with all enterprise-level security standards. Our software services include everything from smooth onboarding, making sure your customers get transferred seamlessly, eliminating all your technology worries, and ensuring your system is robust and performs at consistent levels with barely any downtime.
Onboarding & Configuration
Infrastructure & Cloud Hosting
SLA Management
Continuous Platform Enhancements
Maintaining Supplier Integrations
Data Management (DBA’s)
Uptime management
User permissions
Bespoke Software Development (at rate card)
Trading Support
Grow your revenue and maximise profitability with our optimised price file and trading support. With a variety of trading support services, we can help you uncover opportunities in your business that will deliver maximum returns, benchmark your performance, and advise you on defining your commercial strategy.
Account Management
Training Tools & Community
Managing Change Requests
Trading consultancy
Tender consultation
Customer insights & reporting
Tailored training programmes
Reporting
Product Information Management Support
Supplier Group Terms
Pricing support
Profit optimisation
Specials support on large orders
Onboarding Management
Marketing Services
Stand out from the competition by building relevant, meaningful connections with your customers and prospects and developing a recognisable brand identity to enhance loyalty. Our in-house marketing- and design team will provide you with all the creative assets to enable your trading strategy, configure your website and launch marketing outreach campaigns to unlock new growth opportunities.
Brand identity & design
Real-time webstore segmentation
Monthly email campaigns
Web design & merchandising
CRM & triggered email configuration
Marketing collateral
Customer Service
Free up time and help customers resolve their queries efficiently with your dedicated Customer Service team. Our experienced and highly motivated team focuses on delivering market-leading levels of customer satisfaction. Communicating with your customers in your brand tone of voice, we will support your customers the same way you would, allowing you to focus on your strategic business goals and future growth.
Inbound customer call management
Experienced, dedicated team
Product enquiries
Order placing
Backorder management
Customer service centre
Receptionist service
Query management
Omnichannel customer service management
Credit card payment management
Delivery exception management
Operations support
With a variety of fulfilment options and operational support services, we can help you ensure your customers get the best possible service and find suppliers or products that will enable you to win more business.
Order flow management
Delivery configuration
Backorder management
Project management on large orders
Specials fulfilment
Customer own stock warehousing solutions
Supplier SLA management
Market-leading Customer Satisfaction
Financial Management
Increase your cash flow and reduce bad debt risk with our financial management services. These support services ensure efficient working capital and seamless cash collection. Our team can also assist you with invoicing, credit control, and accounts payable, providing you with risk-free peace of mind so you can focus on generating business.
Purchase invoice processing
Supplier pro-forma and payment processes
Working capital management & debt risk
Credit control & accounts payable
Fraud management
Contact
us today
To discuss configuration options.
