100 years of success for Abbotts Office Solutions
One of our dealer partners, Abbotts Office Solutions, celebrate the company’s impressive 100 year anniversary this year. The business was launched by Arthur Abbott in 1918, selling pens and pencils and gradually growing the business to be more diverse and eventually passing it on to his sons Mick and Arnold. In 1984 Mick’s son-in-law Tim Crabtree stepped in to the business as an MD and has continued to build on the Abbotts legacy and its century of success.
To mark this milestone we have asked Tim to share some of his key success tips:
Keep up with the technology to thrive in the modern world
Tim is dedicated to keeping Abbotts technologically up-to-date. He believes that being at the leading edge has helped Abbotts to succeed throughout the years. By partnering with Office Power Tim has ensured that Abbotts Office Solutions continues to keep up with the changes in the industry and thrive in years to come.
Develop strong relationships with your customers
Maintaining strong relationships with his customers and understanding their needs is one of the key success factors for Tim. Some customers have been buying office supplies from Abbotts for over 87 years! With Office Power, Tim can easily maintain those relationships by using the CRM tools that provide him with live information on customer performance, trends and benchmarking, enabling him to contact customers with the right messages at the right time.
Provide your customers with great experience
A consistent, high quality, customer experience is important for Tim to keep his customers happy and enhancing loyalty. His branded website and customer service team supported by Office Power help him achieve that and ensure that his customers are well looked after, no matter what channel they prefer to communicate through.
Be proactive in selling and finding new customers
Every organisation needs office supplies and there is plenty of business out there, so Tim believes that spending time on proactively selling to your existing and prospective customers is key to success. Office Power has freed up Tim’s time so he can spend 99% of it on selling without worrying about anything else.
To find out more about Office Power and how we can support your business on its success journey please get in touch alina.fisher@officepower.net
